Order Online System Terms and Conditions

In addition to the terms and conditions, if any, provided on the relevant webpage, the following terms and conditions are applicable to online services offered by ADNOC Distribution through its website(s) from time to time (“ADNOC Distribution’s Online Services”). In consideration of ADNOC Distribution offering online Services, the Customer hereby acknowledges, accepts and understands the following:
  1. By using the ADNOC Distribution Online Services, the Customer has accepted and agreed to be bound by these Terms and Conditions, as amended by ADNOC Distribution from time to time.

  2. The Customer irrevocably and unconditionally accepts as binding any transaction and/or instruction made or given in connection with the ADNOC Distribution Online Services at the Customer’s own risk and responsibility. ADNOC Distributions records of any transaction or instructions processed in connection with the ADNOC Distribution Online Services shall constitute binding and conclusive evidence of such transaction or instruction for all purposes.

  3. The Customer agrees that all security procedures used and implemented by ADNOC Distribution are reasonable and adequate. The Customer shall safeguard and maintain as secret and shall diligently safeguard from disclosure and/or use by any other person(s) the User ID’s, passwords and all other items included in the security procedures, or any other authentication methods/devices. The Customer further agrees and undertakes that:

    1. ADNOC Distribution is not required to make any investigations regarding the identity of the user gaining access to this service, other than the PIN, User ID and/or passwords (“ID&P”) provided in the security procedure, and any other additional security methods/devices implemented by ADNOC Distribution at its discretion.

    2. The Customer will be liable for the usage of the ID&P and any other authentication methods/devices used to access this service by authorized personnel, unauthorized personnel or any other third parties.

    3. ADNOC Distribution can reasonably rely on the authenticity of transactions conducted by a user accessing this service by use of the security procedures. If ADNOC Distribution has reason to doubt the genuineness of any instruction or transaction, ADNOC Distribution may, in its discretion, choose not to process the instruction and/or transaction initiated through this service.

  4. The Customer agrees that ADNOC Distribution’s Online Services are provided exclusively for the benefit of the Customer. ADNOC Distribution shall not be liable in any manner or form for providing the ADNOC Distribution Online Services, including but not limited to, any of the following:

    1. If the Customer is unable to access and/or utilize the ADNOC Distribution Online Services due to any reason beyond ADNOC Distribution’s control including any technical, communication or network malfunction or breakdown.

    2. For any loss or damage that may arise or be incurred directly or indirectly by reason of ADNOC Distribution’s carrying out the Customer’s transactions or instructions or from any malfunction or failure of ADNOC Distribution Online.

    3. For any change, alteration, additions or deletions to these Terms and Conditions, the ADNOC Distribution Online Services, the systems of operation of the ADNOC Distribution Online Services.

  5. ADNOC Distribution shall not be held liable for any harm caused to any of the Customer’s software, hardware, data or property by the transmission through ADNOC Distribution online services website, of a computer virus or other computer code or programming device that might be used to access, modify, delete, damage, corrupt, deactivate, disable, disrupt, or otherwise impede in any manner the operation of the ADNOC Distribution Online Services or any of the Customer’s software, hardware, data or property.